At Copic Shop, we understand that your art is an expression of your passion and professionalism. Just as you trust us to provide the highest quality art materials—from our 100% cotton papers to our professional-grade acrylics and watercolours—we believe you deserve complete transparency about how we handle your personal information.

This Privacy Policy explains how we collect, use, and protect your data when you visit newartiststore.com or make a purchase from our online store. By using our website, you consent to the practices described in this policy.

1. Information We Collect

To provide you with the best possible service and shopping experience, we collect the following information:

  • Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
  • Payment Information: Credit/debit card details or PayPal information processed through our secure payment gateways. We do not store your full payment card details on our servers.
  • Technical Data: IP address, browser type, device information, and pages visited to improve our website functionality.
  • Communication Records: Correspondence when you contact our customer service team at [email protected].
  • Preferences: Information about your artistic interests and purchasing habits to personalize your experience.

2. How We Use Your Information

We use your information solely for the following purposes:

  • To process and fulfill your orders for art supplies
  • To provide customer support and respond to inquiries
  • To improve our website, products, and services
  • To send relevant information about new products, offers, and artistic techniques (only with your consent)
  • To prevent fraudulent transactions and enhance security
  • To comply with legal obligations

3. Data Sharing and Disclosure

We value your privacy and do not sell your personal information to third parties. We may share your data with:

  • Payment Processors: Secure third-party services (Visa, MasterCard, JCB, PayPal) to complete transactions.
  • Shipping Partners: Logistics companies to deliver your orders to your studio.
  • Service Providers: Companies that help us operate our website and business, all bound by confidentiality agreements.
  • Legal Compliance: When required by law or to protect our rights, safety, or property.

As we serve artists globally (excluding Asia and select remote locations), your data may be transferred internationally, always with appropriate safeguards.

4. Data Storage and Security

We implement robust security measures to protect your information:

  • All transactions are encrypted using SSL technology
  • Payment card details are processed by PCI-DSS compliant services
  • Regular security assessments of our systems
  • Limited access to personal data within our organization

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

5. Your Rights

As a valued customer, you have the right to:

  • Access and receive a copy of your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data when no longer necessary
  • Object to or restrict certain processing activities
  • Withdraw consent for marketing communications at any time
  • Data portability for transferring your information to another service

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Required for basic functions like adding items to your cart.
  • Analytical Cookies: Help us understand how artists interact with our website.
  • Preference Cookies: Remember your settings and preferences.
  • Marketing Cookies: Used to show relevant advertisements (only with consent).

You can control cookie settings through your browser, though this may affect website functionality.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. 

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact our Data Protection Officer at:

Copic Shop
33 Tatham St, Sunderland, GB SR7H 4NX
Email: [email protected]

Thank you for trusting Copic Shop with both your artistic needs and your personal information. We are honoured to support your creative journey.

Warmly,
The Copic Shop Team